I was initially excited by Living DNA's entry into the autosomal DNA testing market - As I have UK / Irish ancestry, I was hoping to see more DNA matches, from a UK company.
When Living DNA announced the opportunity to upload autosomal DNA test results from other testing companies, I immediately uploaded our results, but that was 11 months ago, and still I wait.
There was supposedly a beta test of their Family Networks feature (DNA matching) earlier this year, but there has been no communication from Living DNA on whether that was successful, a dismal failure, or if it has been extended.
The company's blog had 4 posts in June, 4 posts in July, 2 in August, and none in September. It is like Living DNA has ceased to operate, although their website is still active.
Although I don't have a Facebook account, I have checked the Living DNA Facebook page, but it too contains no feedback on the Family Networks feature.
I appreciate that new features take time to develop, and companies do not have endless resources, but when a company stops communicating to their customers, it is usually a sign of trouble.
I hope that I am wrong.